> " /> Stage 4 Restrictions - Granite Works Australia

Update 28 October 2020

Showroom Reopening

With the easing of restrictions across Metro Melbourne and Regional Victoria, we’re pleased to announce the reopening of our showroom in Mulgrave, Victoria.  

To help stop the spread of Coronavirus, we’ve made the following COVID Safe changes

  • Showroom is limited to 8 Customers at a time
  • Customers must provide their Name and Phone Number on arrival
  • A mask must be worn at all times
  • If you have symptoms, please don’t visit (We’re happy to help over the phone, and send samples to you)
  • Payments with cards are appreciated where available

We can’t wait to see you again!

Update 4 August 2020

Stage 4 Restrictions

With the announcement of Stage Four Restrictions across Victoria, Granite Works Australia are committed to doing our part to stop the spread of COVID-19. While we will remain open, we’ve made the following changes to ensure the safety of our team and our customers;

Showroom & Office

Our showroom in Melbourne will be closed from Thursday 6 August until Monday 14 September. Our office will remain open, and our team will be as available as ever to answer your questions via phone and email.

In place of viewing samples in the showroom, we’re offering free sample pack delivery to Melbourne customers who are still in the selection process. To organise a sample pack, please contact our office so we can take your details.

Our stone specialists will be available for Zoom consultations to allow customers to view samples and ask questions in real-time. Consultations are available by appointment so please contact our office to arrange a time.

Existing Orders

All current stock orders will be prepared and available for contactless delivery or collection as usual. Please see the additional information below regarding delivery and collections.

The production of bespoke projects will continue, and we will notify customers of availability as usual. With the reduction of staff across Victoria, we expect delays through the Port of Melbourne, but we will be in touch to keep customers informed.

New Orders

While we’ve reduced the number of staff in both our office and warehouse, we will be fulfilling new orders as they come in. Our sales team are available, as usual, to prepare quotes and answer any questions.

Our stone specialists will be available for Zoom consultations to allow customers to view samples and ask questions in real-time. Consultations are available by appointment so please contact our office to arrange a time.

Deliveries and Collections

Contact-free deliveries will continue as usual, though we would recommend booking 2-3 days in advance where possible.

Customer collections will be available from our warehouse by appointment only. Customers are not permitted in our warehouse and, for the safety of our staff, we are not accepting walk-ins. To avoid disappointment, please call ahead to arrange a collection time.

Interstate Customers

We don’t expect things to change much for our interstate customers. We remain committed to providing excellent service and only ask for your patience over the coming weeks. To arrange samples or quotes, please contact the office as usual.

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Our office is open from 9am – 5pm Weekdays.

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We pride ourselves on our experience and expertise in natural stone. If you have any questions about your project or this product please don't hesitate to reach out for a chat!

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