Returns

Returns Jordan Taylor July 25, 2022

Returns

Returns for Change of Mind

1. General conditions

(a) Where you change your mind about a product or purchase from Granite Works, you may return it to us within 14 days of purchase, in exchange for a refund or credit note of up to 80% of the original price.
(b) To receive a refund or credit for a returned item;

(i) all returned products must be in their original, unused and uninstalled condition, including in their original packaging; and,
(ii) all packaging must be free of writing, postage labels and damage.

2. Postage, cartage & collections

(a) All postage, cartage and collection costs are at the customer’s expense.

3. Excluded products

Granite Works does not accept returns for change of mind on:

(a) special order items, including any materials which have been cut, finished or otherwise altered to suit the customer’s specification; or
(b) clearance or sale items.

4. Exchanges

(a) Granite Works does not offer exchanges on change of mind returns. 
(b) Please place a new order for all new items.
(c) When making your return, you may request a credit note instead of a refund on your returned items. That credit note can be put towards the cost of your new item.

5. Processing your return

(a) On receipt of your returned products to Granite Works, Granite Works will undertake a quality check of the products.
(b) Where the products and their packaging are in their original, unused and undamaged condition, Granite Works will:

(i) process your refund to the bank account nominated by the customer, or issue a credit note within 14 days of receiving the products at Granite Works warehouse; and,
(ii) notify the customer by email once your claim has been processed.

(c) Where a product or its packaging is found to be damaged, has been installed, or is otherwise not in its original condition, that product will not be eligible for a full refund. The product may still be eligible for a partial refund. In such circumstances, the customer can elect to either; 

(i) receive a partial refund or credit note; or,
(ii) have the product returned to the customer at the customer’s cost.

6. ​I received a damaged product -what do I do?

(a) This policy only applies to returns for change of mind.

(b) Where you have received a product that you believe is not of appropriate quality, please: 
 
(i) refer to our warranty policy; and,
(ii) contact Granite Works directly at

Complaints and Enquiries

If you have any queries or complaints, please get in touch with us at:

Granite Works Australia Pty Ltd
14-15 Rosemary Court, Mulgrave, VIC, 3170

+61 3 9813 5999

Holiday Trading Hours

Our team are having a much needed break.
We will be closed from the 23rd of December, reopening in the new year on the 10th of January, 2022.